Reviews

Words from our residents and their loved ones

Woman and mother huggingWe're always grateful to hear from residents, their children, family members and loved ones on their thoughts, feelings and experiences with Emerald Crest. The following is a collection of unedited words, directly from their authors.

Would you like to add your words here? Submit reviews to Liz Wendel, at Elizabeth.Wendel@cassialife.org or via USPS mail:

Emerald Crest Memory Care
Attn: Liz Wendel
8150 Bavaria Road
Victoria, MN 55386

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I would highly recommend Emerald Crest to anyone who needs this type of care. Arlen the chaplain is exceptional! The residents respond to his services. He makes each individual the king or queen for the day. The zoom support group sessions Arlen provided was a life saver for me. He offered insights as did the other family and friends who joined in. Thank you Arlen!!  As I reflect on the past couple years I am so grateful to everyone who provided a safe environment for my loved one. Thanks again to all of you. I might stop by now and then. I treasure everyone’s friendships, kind smiles and conversations!!

— Jan, Daughter of Minnetonka EC Resident

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Mary's mom and Star, caregiver, at Emerald Crest Minnetonka

A warm summer day with a gentle breeze. Enjoying time on the front porch with Mom and her helper, Star. Both Mom and Dad are enjoying their new residence at Emerald Crest Minnetonka. So very grateful for the kind-hearted staff at this peace-filled residence.

— Mary, daughter of resident, Minnetonka

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The Caregivers; Beth, Lillian, Robert...all gave so much of their souls to my husband. It's a first experience and as a spouse I am forever grateful to the teams who cared for Chris and showed so much love to him. Activity Coordinator, Maren, is fabulous....creative and attentive. Had great ideas and always included everyone. Chris is so much younger than the others so I greatly appreciated the attention to detail and kind care she provided.

— Wife of Resident, Victoria

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After my mother was at another group home I was suddenly forced to find a new home for her. Emerald Crest was highly recommended, so I contacted them and was able to come tour the Minnetonka location the next day. After spending 5 minutes there, I knew I had found mom's new home. 

She has now been there for over 6 months and I couldn't be happier with the care that she receives. The staff are all so welcoming. I visit my mom almost every day and she's always happy. The staff shows how much they genuinely care about all the residents. Pastor Arlen holds a weekly church service which is greatly appreciated. He also shows how much he cares about everyone there. 

My mom has recently transitioned to hospice care and the staff made the transition seamless. I know that mom is getting the best care possible at Emerald Crest.

— CeAnne Becker, Daughter of Minnetonka EC resident

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I strongly feel my husband was treated with respect and dignity and am very thankful for all the staff that took such kind and capable care of him in the 16 months he was living there.  I found the nursing staff was caring and loving and always felt he was treated properly.  I have told everyone that asks about his care at Emerald Crest that I am so thankful and blessed he was there.  Emerald Crest was an answer to my prayers when I no longer could take care of him by myself.  Thank you all for providing such quality and loving care to people who desperately need it.

— Barbara, Burnsville MN, wife of EC Burnsville resident

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Emerald Crest-Burnsville feels like family. The professional staff and caregivers have given outstanding care, with love and compassion, to both my father and mother. Their highly skilled calming and comforting manner toward everyone involved is beyond compare. 

— Cindy, daughter of EC Burnsville resident

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I relocated my sweet parents to Minnesota from the west coast so I could be more present in their care.  Emerald Crest has been outstanding to work with through it all.  My dad recently had to be placed there as well and they are so helpful with his transition.

— Emily, Shakopee MN, EC Shakopee family member

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So grateful already for this place.  My dad is making friends and participating in activities.  I am at peace knowing he’s being taken care of.

— Cinta, Lakeville MN, EC Burnsville family member

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Last evening, I spoke with Karen, the wife of Buzz, who passed away a couple days ago. She was so thankful for the short time that Buzz was at Emerald Crest. She said that the care both Buzz and the family were shown was excellent from everyone at EC. She was so thankful.  Among other things I remember her using the word ‘sincerity’ when talking about the words and actions of the staff. I thought that was a wonderful word to hear. That people showed genuine concern and care for everyone involved and that they felt confident, wanted and cared for.

— Rev. Arlen Solem, on behalf of Karen and Buzz

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From day one our experience with everyone at Emerald Crest was beyond outstanding!   WE are so appreciative of the love and care we received from all.

— Julie, daughter of Emerald Crest resident

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Emerald Crest-Burnsville feels like family. The professional staff and caregivers have given outstanding care, with love and compassion, to both my father and mother. Their highly skilled calming and comforting manner toward everyone involved is beyond compare. 

— Cindy, daughter of EC Burnsville resident

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