Reviews

Words from our residents and their loved ones

Woman and mother huggingWe're always grateful to hear from residents, their children, family members and loved ones on their thoughts, feelings and experiences with Emerald Crest. The following is a collection of unedited words, directly from their authors.

Would you like to add your words here? Submit reviews to Liz Wendel, at Elizabeth.Wendel@cassialife.org or via USPS mail:

Emerald Crest Memory Care
Attn: Liz Wendel
8150 Bavaria Road
Victoria, MN 55386

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My husband received very special attention and care by all caregivers.

— Georgene, Spouse

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I enrolled my wife in Emerald Crest in 2009 and it was one of the best moves I have ever made…they have made my goal of keeping her in a safe, comfortable and pleasing environment much easier

— Robert, husband of resident

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The professional people that I have frequent contact with are also excellent. They of course are responsible for running the whole show and they keep me well informed of what’s going on…in a few words, I could not be more pleased.

— Robert, husband of resident

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My husband has been at Emerald Crest for about two years. It is a bright, clean and attractive place to live. The caregivers have been considerate, attentive, and caring. My husband has always said it was a nice and pretty place. I always enjoy going up and visiting when they are having activities.

— Anita, wife of resident

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I will never forget the time we returned our mother to Emerald Crest after a day of shopping. My mother wanted to stay out longer but just couldn't. We all felt sad taking her back. When we entered,  immediately two nurse's assistants enveloped my mom in a huge hug. Her face immediately had a smile and off she was to stay and talk to these beautiful assistants. My mother truly feels the wonderful love of these dedicated workers.

— Theresa, daughter of resident

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They call them houses, because that is how it feels, like your home. The activities keep the residents in each house busy every day. My family couldn't be happier with the choice we made to move our mother to Emerald Crest Shakopee.  We feel confident that our mom is cared for and safe.

— Bruce, son of resident

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For my mother's memory care needs, my father and family love the "at home" feel versus the institutional setting of some of the other options. Easy access, great staff and great care reinforce our decision.

— Mark, son of resident

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For over two and a half years my husband was a resident. A former nurse, a good friend of mine, went with me to look over memory care facilities and, after a few moments at Emerald Crest we both agreed this was the place for Chuck. I was happy to visit there and observe their daily activities and how they engaged the residents and how caring all the staff was. I have even visited after my husband's death, because I wanted to see staff people again. We couldn't have made a better choice.

— Alice, wife of resident

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Each and every one of the Emerald Crest Shakopee staff have all performed above and beyond to welcome, listen and learn, focus on my husband’s abilities versus disabilities… with an unending abundance of patience, love, compassion and outstanding care, which made Emerald Crest Shakopee a place to truly call home for our loved one, family and friends.

— Sally, wife of resident

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I am grateful that my Mom is in such good care.

— Jackie, registered nurse at Abbott Northwestern Hospital and daughter of Emerald Crest resident

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Each and every one of the Emerald Crest Shakopee staff have all performed above and beyond to welcome, listen and learn, focus on my husband’s abilities versus disabilities… with an unending abundance of patience, love, compassion and outstanding care, which made Emerald Crest Shakopee a place to truly call home for our loved one, family and friends.

— Sally, wife of resident

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