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Emerald Crest Communities Receive Customer Experience Award

March 6, 2025

Activated Insights Award Badge 2025

Emerald Crest is proud to announce we have received Customer Experience Awards from Activated Insights, formerly Pinnacle Quality Insight. This honor means we scored in the top 15 percent of senior care providers in multiple categories.

Congratulations to all our staff for your outstanding work! This recognition highlights what we are doing for memory care in Burnsville, MN; Minnetonka, MN; and Shakopee, MN.

We qualified for the Customer Experience Award in the following categories:

 
Burnsville, MN- Emerald Crest of Burnsville

Memory Care:

  • Variety of Food/Menu Choices
Minnetonka, MN- Emerald Crest of Minnetonka

Memory Care:

  • Move-in Process
Shakopee, MN- Emerald Crest of Shakopee

Memory Care:

  • Variety of Food/Menu Choices

On behalf of these communities, Activated Insights engaged residents and their families in monthly interviews throughout 2024. These conversations included open-ended questions and rating across various categories, and we used this feedback to drive continuous improvement in care.

About Cassia

Emerald Crest is owned and operated by Cassia. As a nonprofit, Cassia’s mission is to foster fullness of life for older adults in the spirit of Christ’s love. Cassia provides independent and assisted living communities, memory care, skilled nursing care centers, short-term rehabilitation centers, adult day programs and a variety of community-based services for older adults across five states.

About Activated Insights

Activated Insights enables long-term care and post-acute care providers to optimize every interaction with employees and clients.

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Quotes

High on our list for a place for our Mom was connection to the church, closeness to her church home, Gethsemane Lutheran, and a private room with her own phone line! Mom was not the kind to share a room. Her opinions were strongly held and vocally shared. We loved that about her, but realized that another might not. Though the cooking was not to her liking ("they never met an onion") we and she realized that residents have many dietary needs. She ate dessert first. The staff, however, allowed us to buy Grape Nuts to offer when she showed up early for breakfast. We endured COVID without Mom, the former TB patient, getting it. When I had other care concerns, staff addressed those at once. It was a good place for my Mom. The Chaplain even showed up wearing a tee shirt with her photo and the phrase "Valedictorian" a fact Mom managed to mention to every new care giver.

— Carol, daughter of resident

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With a deep knowledge of memory care, we offer specialized assisted living for seniors with Alzheimer’s and dementia-related conditions in the Minneapolis – St. Paul area: Shakopee, Burnsville, Minnetonka. For tours and general information, Contact Us.