Emerald Crest Communities Receive Customer Experience Award

March 6, 2025

Activated Insights Award Badge 2025

Emerald Crest is proud to announce we have received Customer Experience Awards from Activated Insights, formerly Pinnacle Quality Insight. This honor means we scored in the top 15 percent of senior care providers in multiple categories.

Congratulations to all our staff for your outstanding work! This recognition highlights what we are doing for memory care in Burnsville, MN; Minnetonka, MN; and Shakopee, MN.

We qualified for the Customer Experience Award in the following categories:

 
Burnsville, MN- Emerald Crest of Burnsville

Memory Care:

  • Variety of Food/Menu Choices
Minnetonka, MN- Emerald Crest of Minnetonka

Memory Care:

  • Move-in Process
Shakopee, MN- Emerald Crest of Shakopee

Memory Care:

  • Variety of Food/Menu Choices

On behalf of these communities, Activated Insights engaged residents and their families in monthly interviews throughout 2024. These conversations included open-ended questions and rating across various categories, and we used this feedback to drive continuous improvement in care.

About Cassia

Emerald Crest is owned and operated by Cassia. As a nonprofit, Cassia’s mission is to foster fullness of life for older adults in the spirit of Christ’s love. Cassia provides independent and assisted living communities, memory care, skilled nursing care centers, short-term rehabilitation centers, adult day programs and a variety of community-based services for older adults across five states.

About Activated Insights

Activated Insights enables long-term care and post-acute care providers to optimize every interaction with employees and clients.

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Quotes

Over the six years my mother has resided at Emerald Crest Burnsville, my family and I have been impressed with the quality of care provided. As Mom's dementia has progressed, the graduated care model has properly addressed her changing needs over the years. A highlight of the week: the weekly chapel services led by Pastor Arlen where Mom can sing along to old familiar songs. It's such a joy to receive weekly updates from Pastor Arlen so that family members who live a distance can still "see" Mom/Grandma each week. The nursing staff are very observant of any changes in daily habits and have identified medical issues in a timely manner. The attentiveness of all staff has become even more important as Mom's verbal skills have diminished. We are comforted as a family to know that Mom is being well cared for in between our visits. 

— Jean, daughter of resident

Quotes