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2024 Pinnacle Customer Experience Award Winner

March 22, 2024

2024 Pinnacle Customer Experience Award

Pinnacle 2023 Customer Experience Award

Emerald Crest is proud to announce that we have received the 2024 Pinnacle Customer Service award! It is an honor to receive this award as we were scored in the top 15% of senior care in the nation.

Congratulations to all of our staff at Emerald Crest for your outstanding work! 

We were recognized Best In Class for the following categories:

Emerald Crest of Burnsville:

  • Variety of Food/ Menu Choices

Emerald Crest of Minnetonka:

  • Variety of Food/ Menu Choices
  • Quality of Food

Emerald Crest of Shakopee:

  • Variety of Food/ Menu Choices

About Pinnacle Quality Insight

Throughout 2023, Emerald Crest residents and their families participated in monthly telephone interviews where they answered open-ended questions and rated Emerald Crest in multiple categories.

About Cassia

Emerald Crest is a part of Cassia, which has a mission to foster fullness of life for older adults in the spirit of Christ’s love. Cassia provides independent and assisted living communities, memory care, skilled nursing care centers, short-term rehabilitation centers, adult day programs and a variety of community-based services for older adults across five states.

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Quotes

Over the six years my mother has resided at Emerald Crest Burnsville, my family and I have been impressed with the quality of care provided. As Mom's dementia has progressed, the graduated care model has properly addressed her changing needs over the years. A highlight of the week: the weekly chapel services led by Pastor Arlen where Mom can sing along to old familiar songs. It's such a joy to receive weekly updates from Pastor Arlen so that family members who live a distance can still "see" Mom/Grandma each week. The nursing staff are very observant of any changes in daily habits and have identified medical issues in a timely manner. The attentiveness of all staff has become even more important as Mom's verbal skills have diminished. We are comforted as a family to know that Mom is being well cared for in between our visits. 

— Jean, daughter of resident

Quotes

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With a deep knowledge of memory care, Emerald Crest offers specialized assisted living for seniors with Alzheimer’s and dementia-related conditions supported by an exceptional model of care, in the Minneapolis – St. Paul area: Shakopee, Burnsville, Minnetonka. For tours and general information, Contact Us.