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2024 Pinnacle Customer Experience Award Winner

March 22, 2024

2024 Pinnacle Customer Experience Award

Pinnacle 2023 Customer Experience Award

Emerald Crest is proud to announce that we have received the 2024 Pinnacle Customer Service award! It is an honor to receive this award as we were scored in the top 15% of senior care in the nation.

Congratulations to all of our staff at Emerald Crest for your outstanding work! 

We were recognized Best In Class for the following categories:

Emerald Crest of Burnsville:

  • Variety of Food/ Menu Choices

Emerald Crest of Minnetonka:

  • Variety of Food/ Menu Choices
  • Quality of Food

Emerald Crest of Shakopee:

  • Variety of Food/ Menu Choices

About Pinnacle Quality Insight

Throughout 2023, Emerald Crest residents and their families participated in monthly telephone interviews where they answered open-ended questions and rated Emerald Crest in multiple categories.

About Cassia

Emerald Crest is a part of Cassia, which has a mission to foster fullness of life for older adults in the spirit of Christ’s love. Cassia provides independent and assisted living communities, memory care, skilled nursing care centers, short-term rehabilitation centers, adult day programs and a variety of community-based services for older adults across five states.

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Quotes

Approximately four months ago, my sister and I made the decision to move our mom to a memory care facility. This decision was especially difficult for her daughter Diane. Mom had lived with Diane for many years, and Diane was her primary caregiver. With Diane's job changing, she was no longer able to provide the increased supervision that mom needed. Finding Emerald Crest Shakopee has been such a blessing for everyone! The caring staff, the activities provided, and the Chaplain Services are so awesome. Everyone makes our loved one feel so special and valued. Our mom enjoys the music, and Chaplain Arlen's weekly visits. The family appreciates his updates on our mom and reassures us that all is well. My mom has adjusted well to her new home! This is due in large part to the wonderful care she receives.  Emerald Crest  Shakopee has been such a blessing and for this we are grateful.

— Diane, daughter of resident

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With a deep knowledge of memory care, Emerald Crest offers specialized assisted living for seniors with Alzheimer’s and dementia-related conditions supported by an exceptional model of care, in the Minneapolis – St. Paul area: Shakopee, Burnsville, Minnetonka. For tours and general information, Contact Us.