2023 Pinnacle Customer Experience Award
February 24, 2023
2023 Pinnacle Customer Experience Award
Emerald Crest of Burnsville Memory Care is proud to announce that we have received the 2023 Pinnacle Customer Experience Award! This is the second year in a row that we were scored in the top 15% of senior care in the nation.
Congratulations to all of our staff at Emerald Crest Burnsville for your outstanding work! This award is an honor for our community and highlights what we are doing for Memory Care in Burnsville, MN.
We were recognized Best In Class for the following categories:
- Overall Satisfaction
- Response to Problems
- Safety and Security
About Pinnacle Quality Insight
A customer satisfaction measurement firm with 26 years of experience in senior care and senior living, Pinnacle conducts over 150,000 phone surveys each year, working with over 2,500 care providers in all 50 US states, Canada, and Puerto Rico.
About Us
Emerald Crest Burnsville is a part of Cassia. Cassia provides independent and assisted living communities, memory care, skilled nursing care centers, short-term rehabilitation centers, adult day programs and a variety of community-based services for older adults across five states.
